John Hightower
Entrepreneur| Speaker | Panelist | Host
“John’s approach was authentic and related to each person with storytelling, humor and life lessons. He spoke about his big “why” ; and pushed them into understanding their purpose and the people within their organization with passion and transparency.“
Kelly Brereton, Director Coca-Cola - Millennial Event
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BIO
John is a co-Founder and CEO of Arch + Tower, an organizational strategy firm, focused on helping organizations win by understanding the needs of their customers, unlocking the full potential of their employees, and removing their operational barriers.
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Drawing on work experience with brands such as: Chick-fil-A, SPANX, Kimberly-Clark, Home-Depot, Georgia-Pacific; John shares lessons he learned - successes as well as failures - with humor and a refined southern charm. With a focus on action-oriented content, you and your team will leave with immediate next steps to apply to your organization.
Balancing the dynamic between results and relationship presents a unique challenge for today’s business leaders. Multigenerational and cross-functional teams present unique opportunities for growth and increased quality. John Hightower has seized those opportunities. John brings a track-record of helping professional service organizations scale services and products, specifically in the digital space. John has spoken to organizational leaders in 8 countries on 4 continents.
Have John come and share with your group about how to accelerate growth in your organization through methodologies and techniques he has learned while serving his clients.
SAMPLE CONVERSATIONS
S.O.I.L. - Creating Winning Conditions from the C-Suite
Paddlers, Passengers, and Pirates - Where do your employees sit?
Customer Satisfaction - The Lagging Indicator
Who’s right - the Customer or the Employee? Might be the wrong question to ask.
Concept-to-Scale - Tactical tips for organizational growth
John is a frequent guest on podcasts and panel discussions. Please see a selection below of recent conversations.
Untangling the Technical
John recently joined Frazier & Deeter's podcast, Untangling the Technical, to discusses how multi-faceted the customer experience can be and how a better experience can lead to increased profits.
Customer Experience Radio
John joins Jill Heineck, host of Customer Experience Radio, to discuss Arch + Tower's CxExOx consulting model.
Private Equity 360
John recently Bob Woosley to discuss creating Clarity in Chaos and the importance of focussing on employee's while to trying to navigate the challenges of COVID-19.
WHAT PEOPLE ARE SAYING
"Engaging our VP's and Senior Executives at SAP was key in growing our organization. John delivered action-oriented content for us at our Corporate Event geared to this this high-achieving crowd. His energy and authenticity was magnetic."
Susan Ross
Senior Director of Recruiting - NOAM at DocuSign
